http://hubbub.labs.bt.com The Hubbub community forum http://hubbub.labs.bt.com/?pagename=viewpost&id=46626 Matthew, Many thanks for clarifying this. However, with regards to BT Softphone, I had the impression BT Softphone was meant to be used on Windows PCs, not BT smartphones. Is there a version of BT Softphone for the HTC S620? Or do I need to carry my laptop on my trips abroad to be able to use it? Many thanks again, Tom http://hubbub.labs.bt.com/?pagename=viewpost&id=46623 Regarding sound quality on the BBTalk line there are a few things that we can try to try and determine the issue: Try plugging another handset in to the back of the Home hub or voyager. If your service works better with a different handset the handset may be at fault. Try changing microfilters on the phone socket as they may be faulty. If you are using a phone attached to the back of the hub try changing the dongle (the small adaptor that connects the hub and the phone) Turn off your PC and try and make a call without the PC on to see if that makes a difference. If you have a sky box or a vision boxe or anything similar attached to the same filter as the hub/router try the hub on a different socket by itself. Check there are no appliances near to the hub that may distort the wireless signals such as microwaves and radiators. Try attaching your hub to the master socket in your house to rule out your secondary socket being at fault. If you are using a BT Home Hub try changing the wireless channels in the hubs default gateway. To do this, open a web page and type in 192.168.1.254 Click on Advanced and continue to advanced. It will prompt you for a user name and password, please enter admin for both username and password. On the next page you see it will give you an option for channel selection . Next to this there is a drop down box please change this to manual. From here you can change your wireless channels from 1 to 13 please make a test call on every channel to see if this improves your sound quality on your BT Broadband talk. If you are using a voyager router try and improve the voice quality. To do this, open a web page and type in 192.168.1.1 and click on Advanced and Advanced again. On the left hand side click on voice. You may then be prompted for a username and password, please enter admin for the username and admin for the password. Then click on Voice Quality at the top. Change this to High Bandwidth = 106 kb/s and click apply. Please then make a test call to test if the quality has improved. If you are using the Home hub try registering the handset to different bases. To do this, follow these steps. Press and hold the wireless association button on the back of the hub. (The phone light needs to flash) Press menu on the handset Press register handset. Press base 1/2/3/4. (It may ask you then to press and hold wireless association button but as you have already done this just press ok). Enter the system PIN (0000). Then it will go through registration. http://hubbub.labs.bt.com/?pagename=viewpost&id=46622 I have tried to find your account however I do not have your secure details. Unfortunatley I cannot check the account without these details. I would suggest you ring the technical helpdesk, ask to be put straight through to the broadband talk helpdesk, explain that you have already done all the troubleshooting listed above, and ask them to test the account on their test system. They should then be able to help you resolve this. The number is freephone 0808 111 4567. Hope they can help. http://hubbub.labs.bt.com/?pagename=viewpost&id=46621 hey there are a few troubleshooting steps you can try for this, first one being powering down your equipment for a few minutes then turning it back on. if this fails then deleting the talk service and reconfiguring should help. To do this you will need to: (For the next steps please make sure you know what your talk details are as reconfiguring will be required) 1. Firstly open up the hub manager if you have it on your desk top click the icon if not open up internet explorer and type in 192.168.1.254 for the address bar. 2. Once their go to advance which is one of the options down the left hand side. 3. Once their go to advanced which is one of the options down the left hand side 4. You will need to enter a username and password. The user name will be admin but the password will be what you changed it to if you have software version 6.2.6.e. ( it could still however be admin if you look at the bottom of the page there’s a purple bar which will have the software version in there) 5. Once you have got passed this, then it will take you to your wireless access point, if you look down the left hand side now you will have more options one will say telephony click that. 6. You will be able to see your talk account now with a delete button there if you click delete then it will remove the account from your router. 7. If you now open up internet explorer again and load the www.bt.com/bbv site. Reconfigure the talk again with your talk number and talk password and follow the instructions then you will see the light come on again. Test the service and see if it is now working. If these fail then a reset maybe required if you follow the same instructions again but instead of clicking telephony you click system which is one of the options down the left hand side towards bottom the reset option is in there and you will need to reset to factory settings. Once its all loaded again you will also need to configure the talk service again. The link is www.bt.com/bbv . Hope I have been helpful Sincerely Martin Broadband talk backoffice http://hubbub.labs.bt.com/?pagename=viewpost&id=46620 hey there are a few troubleshooting steps you can try for this, first one being powering down your equipment for a few minutes then turning it back on. if this fails then deleting the talk service and reconfiguring should help. To do this you will need to: (For the next steps please make sure you know what your talk details are as reconfiguring will be required) 1. Firstly open up the hub manager if you have it on your desk top click the icon if not open up internet explorer and type in 192.168.1.254 for the address bar. 2. Once their go to advance which is one of the options down the left hand side. 3. Once their go to advanced which is one of the options down the left hand side 4. You will need to enter a username and password. The user name will be admin but the password will be what you changed it to if you have software version 6.2.6.e. ( it could still however be admin if you look at the bottom of the page there’s a purple bar which will have the software version in there) 5. Once you have got passed this, then it will take you to your wireless access point, if you look down the left hand side now you will have more options one will say telephony click that. 6. You will be able to see your talk account now with a delete button there if you click delete then it will remove the account from your router. 7. If you now open up internet explorer again and load the www.bt.com/bbv site. Reconfigure the talk again with your talk number and talk password and follow the instructions then you will see the light come on again. Test the service and see if it is now working. If these fail then a reset maybe required if you follow the same instructions again but instead of clicking telephony you click system which is one of the options down the left hand side towards bottom the reset option is in there and you will need to reset to factory settings. Once its all loaded again you will also need to configure the talk service again. The link is www.bt.com/bbv . Hope I have been helpful http://hubbub.labs.bt.com/?pagename=viewpost&id=46619 hey there are a few troubleshooting steps you can try for this, first one being powering down your equipment for a few minutes then turning it back on. if this fails then deleting the talk service and reconfiguring should help. To do this you will need to: (For the next steps please make sure you know what your talk details are as reconfiguring will be required) 1. Firstly open up the hub manager if you have it on your desk top click the icon if not open up internet explorer and type in 192.168.1.254 for the address bar. 2. Once their go to advance which is one of the options down the left hand side. 3. Once their go to advanced which is one of the options down the left hand side 4. You will need to enter a username and password. The user name will be admin but the password will be what you changed it to if you have software version 6.2.6.e. ( it could still however be admin if you look at the bottom of the page there’s a purple bar which will have the software version in there) 5. Once you have got passed this, then it will take you to your wireless access point, if you look down the left hand side now you will have more options one will say telephony click that. 6. You will be able to see your talk account now with a delete button there if you click delete then it will remove the account from your router. 7. If you now open up internet explorer again and load the www.bt.com/bbv site. Reconfigure the talk again with your talk number and talk password and follow the instructions then you will see the light come on again. Test the service and see if it is now working. If these fail then a reset maybe required if you follow the same instructions again but instead of clicking telephony you click system which is one of the options down the left hand side towards bottom the reset option is in there and you will need to reset to factory settings. Once its all loaded again you will also need to configure the talk service again. The link is www.bt.com/bbv . Hope I have been helpful http://hubbub.labs.bt.com/?pagename=viewpost&id=46618 I have not heard of this specific problem however i suggest you do a full software rest and reconfigure on your hub. Go to the hub manager at URL 192.168.1.254, select advanced - continue to advanced - system - reset - 'yes reset my BT Home Hub' - 'ok'. Then reconfigure using your broadband talk number and password at www.bt.com/bbv. The correct firmware version of the Home Hub at present is 6.2.6.E which is viewable on the hub manager. If this does not help post back with more information and we will try to assist you further. http://hubbub.labs.bt.com/?pagename=viewpost&id=46617 Firstly it is advisable to leave the Home Hub itself switched on at all times in order for it to receive necessary updates over the internet. Then to try to get the hubphone to work again try a powercycle and reset: 1) power cycle the equipment, by taking the batteries out of all the phones for 2 minutes and then switching the power off to the hub for 10 seconds only. then switch everything back on, this may reboot the line 4) Reset the hub by pressing the 'wireless association' button on the hub for 30 full seconds and then releasing it. Then switch the hub off for one and a half hours. Then leave it on overnight. This will enable it receive all the latest updates over the internet. You will then need to reconfigure the broadband talk account by going to www.bt.com/bbv and using your broadband talk number and password to switch the phone light back on on the hub. Check the hubphone has not de-registered from the hub at this point. If necessary re-register the hubphone, by pressing the 'wireless association' button for 4 seconds, then on the phone press menu- register handset- base one- ok- system pin 0000- ok. As mentioned above check that the phone you have attached to the hub is VOIP compatible, the handset manufacturer should be able to provide this information. Regarding the feedback, try a new microfilter on your phone socket. Also try different wireless channels for the phone connection by first accessing your hub manger at URL 192.168.1.254, slecting advanced - continue to advanced - wireless, then changing channel selection to manual and applying channels 7 through 11, testing the sound quality on each channel. If this does not help please post back and we will try to assist you further. http://hubbub.labs.bt.com/?pagename=viewpost&id=46616 I am sorry, but this forum can only deal with technical Broadband Talk related enquiries. Please redirect your query to the general BT forums at http://www.beta.bt.com/bta/forums/index.jspa Thankyou http://hubbub.labs.bt.com/?pagename=viewpost&id=46615 The internal set up inside the hub is specifically designed for an optimum wireless link to the hubphone. There is also the aesthetic factor, ie. the way it looks! However any VOIP compatible phone should provide an equally satisfactory service, and you can always tweak any necessary settings in the hub manger at 192.168.1.254.